I used to use a webhosting company called Lunarpages. I was happy with them until they raised their rates. So, I decided to switch to Just Host. I informed Lunarpages on August 16 that I would be switching hosts.
My site went up on Just Host on August 16. Just Host asked for my current domain and included the domain registration in the price.
Today, my domain registration expired, and my website went down. The only way for me to get my website back up was to pay Lunarpages $19.95 to reregister the domain.
Just Host could not register the domain because it had expired today. Only the previous registrar (Lunarpages) can reregister a domain after it expires – unless you wait for 60 to 90 days.
Because Lunarpages did not inform me of this problem, although they had ample time, they forced me to pay $19.95 to get my domain back – in effect, holding my website for ransom. I would recommend that no one begin using Lunarpages, but if you are in the unfortunate position of hosting there currently, be wary of a future fleecing. Lunarpages, you have acted most unprofessionally. I want my money back.
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2 users responded in this post
This problem is not limited to Lunarpages. I encountered the same thing trying to move the website, which I managed, and my previous employer. They claim it’s some form of security, so your site cannot be snapped up if you’re a day late in payment. I call BS. That kind of security can be done through verification, there is no reason to hold domains hostage as you put it.
Good to know I’m not the only one who’s been jerked around this way, but sorry to hear that it happened to you, too.
As I understand it, it’s not a rule imposed by Lunarpages – and I don’t hold them responsible for the rule. What they are responsible for it telling customers about it. And other hosts should do that, too.
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